Job description - Service Desk Supervisor - FULLY ONSITE in Harlingen, TX
Support all users working from our call centers and local work from home user’s over the phone when needed. This includes desktop IT (PC’s, monitors, telephones, and related equipment), Printers, copiers, faxes, network/telecom gear, Local Switches, wiring, some electrical and facilities technical equipment.
Education: Bachelor’s degree in Computer Science or MIS related field preferred.
Experience Target: 3+ years of IT/Service Desk Management.
Demonstrate multi-tasking skills, Strong problem solving and analytical skills, and Excellent written and communication skills. Able to effectively communicate with individuals at all levels. Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment.
Knowledge/Abilities:
- Troubleshooting IT related issues at the desktop level and assist other IT teams as directed
- Coordinate with local vendors as necessary as it relates to the maintenance and troubleshooting of IT infrastructure devices, components and facilities.
- Provide PC desktop hardware, software, application and local network connectivity support
- Installation and testing of new hardware, software and applications
- Documentation of all internal site hardware/software/licensing at the desktop level
- Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support.
- Assist with various enterprise project initiatives at the PC/Desktop level. This will include assisting with various phases of a desktop infrastructure project including support, software/hardware testing & verification and deployment.
- Assist on setting up new call centers in all the various IT related tasks involved.
- Support all efforts to send agents to work from home.
- Provide IT support via phone, WebEx or zoom rooms to our work from home users when necessary.
- Participate on IT setup classes as needed
- Troubleshooting IT related issues at the desktop level onsite or via phone, WebEx, zoom rooms, etc.
- Complete all assignments related to our weekly IT checklist
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Relocate:
- Harlingen, TX: Relocate before starting work (Required)
Work Location: In person