Capital Techies is one of the fastest-growing Managed Services Providers in the Washington DC metro area. Our professional, customer-centric, and collaborative team is dedicated to building a highly reputable and successful MSP IT company that stands out in the industry by delivering exceptional managed services to our clients. We aim to be recognized as a trusted partner, offering comprehensive IT solutions and support to businesses of all sizes.
Our Work Environment Includes:
The MSP IT System Support Engineer – Tier III will be looked at as one of the senior technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required – Meraki, vLANS, smart switches, routers, VPN technology, Wireless networks, and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration, and migration. Windows Server administration, including Active Directory and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V, or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. IT Glue documentation. Addigy, Mac experience is a plus… Previous MSP experience is a must-have
As an IT Systems Engineer Tier III, you will be
- Serving as an escalation point for Tier III support issues that are escalated by our Tier I and Tier II engineers.
- Implementing new systems and network solutions and/or improving the efficiency of current implementations
- Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
- Install, configure, and support network equipment, including routers, switches, and firewalls.
- Support VMware virtual server technical issues.
- Support Windows Server 2012-2019, including issues with Active Directory, domain operations, etc.
- Provide infrastructure support in all areas needed, including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration, and troubleshooting.
- Mentor/Coach to junior support engineers
- An active leader of the technical support team.
- Effectively applying Capital Techies methodology and enforcing Capital Techies standards.
- Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to Capital Techies standards.
- Responsible for maintaining detailed time tracking of your work
Core Skills and experience
· 5+ years of relevant MSP support experience
· 5+ years of Windows Server troubleshooting and deployment experience, including Domain creation, DHCP/DNS, and DFS replication.
· 5+ years of firewall/network layer support and deployment experience, including VLAN and switch configuration and troubleshooting.
· Vmware ESXi 6. X host build-out and troubleshooting experience.
· Hands-on experience with implementation and support of O365 services
· Expert knowledge of PowerShell and scripting.
· 2+ years of SAML/Single Sign-On experience (Azure, Okta)
· 5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, and Cisco Meraki is required
· Exceptional troubleshooting skills
Preferred experience with
- Meraki Firewalls, Switches, APs
- Connectwise RMM, Manage, Sell
- IT Glue
- Addigy
REQUIRED PROFESSIONAL SKILLS:
- Superior verbal and written communication skills
- Top-class customer service skills
- Excellent documentation, reporting, and planning skills
- Conscientious, accountable, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
- Create/maintain/improve network support documentation and processes
Job Type: Full-time
Pay: $78,552.00 - $91,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Windows: 1 year (Preferred)
- Microsoft 365: 5 years (Preferred)
Ability to Commute:
- Fairfax, VA 22031 (Required)
Ability to Relocate:
- Fairfax, VA 22031: Relocate before starting work (Required)
Work Location: In person