The Business Office Manager (BOM) at Mansfield Memorial oversees various administrative and financial tasks related to pre-admission, post-admission, daily operations, collections, and billing. The BOM ensures accurate financial documentation, efficient operations, and effective communication with residents, families, and staff members for both the Skilled Nursing Facility and Assisted Living facility.
Responsibilities:
Pre-Admission:
- Review verifications received from Admissions and secure payer source.
Post-Admission:
- Reach out to residents and responsible parties to complete all necessary admission and financial packets within 24/48 hours of admission.
- Collect deposits and review admissions contracts.
- Assist with Managed Care and Insurance Pre-Authorization if needed.
- Monitor and track authorization approvals and communicate with the Clinical team and Admissions for continued authorizations.
Daily BOM Tasks:
- Update resident financial information in the system within one business day of admission.
- Clear incomplete census and admission tasks in the dashboard.
- Balance cash excel spreadsheet and post cash transactions daily.
- Run authorization reports and review Medicare and Medicaid eligibility.
- Ensure therapy payer verification forms are completed and eligibility is updated.
- Manage personal liability and private pay processes.
- Handle Medicaid pending cases and maintain accurate records.
- Attend weekly UR/Medicare meetings and provide necessary reports and information.
- Manage the Resident Trust Fund Program and reconcile transactions.
- Assist Social Services with ABN Medicare Cut Letter and Denial of Coverage Letters.
Collections:
- Contact families with past due accounts and document collection efforts.
- Maintain open communication with facility leaders regarding payer issues.
Billing:
- Participate in AR meetings and provide relevant information.
- Handle private payor billing, including sending bills/statements and posting payments.
- Manage Medicaid and Hospice billing, including room and board, therapy, and coinsurance.
- Post Medicaid and Medicare payments and review outstanding balances.
- Perform other payor billing tasks as assigned.
- Ensure accurate and up-to-date auth's and trackers for billing purposes.
- Post and balance cash daily, maintaining accurate records.
Job Type: Full-time
Pay: $19.23 - $24.04 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Preferred)
- Administrative experience: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Mansfield, OH: Relocate before starting work (Required)
Work Location: In person