Job Summary:
We are seeking a skilled Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and provide accurate information to guests
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Assist with night audit procedures as needed
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in a front desk or customer service role is preferred
- Familiarity with hotel management systems is a plus
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is advantageous
- Strong attention to detail and organizational skills
- Knowledge of night audit procedures is beneficial
This position offers the opportunity to work in a dynamic hospitality environment, interacting with diverse guests on a daily basis. If you are passionate about providing top-notch guest services and enjoy working in a fast-paced setting, we encourage you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 25 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ocala, FL 34482 (Required)
Ability to Relocate:
- Ocala, FL 34482: Relocate before starting work (Required)
Work Location: In person