TownePlace Suites Marriott in Solon, Ohio
TownePlace Suites is the reliable extended stay hotel that helps guests stay productive and upbeat, with highly personalized service. This pet-friendly hotel offers 97 suites on four floors with amenities ranging from state of the art lobby, breakfast, workout facility, grilling area, and indoor pool. We are looking for employees that will accommodate our guests with a friendly demeanor and keep to the Marriott standards of how our guests should be treated.
Job Summary: Housekeeper
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and TownePlace Suites goals. Responsible for thoroughly cleaning suites, replenishing amenities, linens, and other housekeeping tasks.
Principal Responsibilities:
- Thoroughly clean assigned rooms, sweep, mop, vacuum, dust, clean bathroom, clean mirrors and windows, change linens, make beds, over perfect appearance.
- Rotate linen changing in accordance with extended stay schedule.
- Perform other general cleaning such as vanity areas, coffee makers, etc.
- Maintain kitchen suite in accordance with extended stay standards.
- Check shower curtain for mildew, scum, and clean accordingly.
- Properly replace linen and guest amenities as needed.
- Clean and stock Suite Attendant carts and maintain in a presentable manner.
- Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
- Properly label lost and found articles and turn them in.
- Report maintenance problems in guest rooms immediately.
- Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
- Maintain security for guests and property by keeping room doors locked at all times.
- Work in laundry area as necessary.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver to the supervisor in a timely manner.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily.
- Perform other duties as required.
- Perform quality assurance (QA) requirements for department.
Knowledge, Skills and Abilities:
- Ability to maintain confidentiality of business and financial matters and information related to the property, partners, guests, or associates.
- Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
- Ability to communicate effectively.
- Ability to work in a fast-pace, high-energy and demanding work environment.
- Basic knowledge of hotel operations or ability to learn quickly.
- Ability to work as a team player with all levels of associates.
- Comply with professional behavior and appearance; job trainings and meetings.
- Dedicated, hard-working, self-motivated.
- Practice safety standards at all times.
- Skilled in operation of tools and equipment listed below.
- Complete knowledge of Emergency Equipment Manual - utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to kneel, bend or crawl. The employee must regular lift and or move up to 35lbs, occasionally lift or move up to 50lbs.
Job Type:Part-time
Qualifications:
High School diploma or equivalent is preferred.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning: 1 year (Preferred)
- Hotel Housekeepers: 1 year (Preferred)
Work Location: In person