Summary
This position is responsible for overseeing, leading and supporting all retail team members within their assigned region. This position offers the opportunity to support a region as needed within the banking centers while having the opportunity to build your team up for success.
Specific Job Functions
MANAGEMENT JOB DUTIES
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Support banking centers with all Human Resources areas.
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Recruiting
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Onboarding
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Day to Day Staffing/Time Off Requests
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Coaching/Mentoring/Recurring One-On-One Meetings
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Quarterly Touchpoints
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Annual Performance Reviews
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Disciplinary Actions
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Exits
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Develop content and facilitate/lead Monthly Manager Meetings
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Meet with local leadership in region consistently discussing strategy, performance and opportunities of growth.
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Help coach and mentor all retail banking center team members as needed.
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Once a quarter visit all Weekly Connection Meetings across region.
CULTURE AMBASSADOR
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To live by b1BANK’s Five Guiding Principles that guide our behavior and interactions with clients and each other every day.
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Teach others how to achieve top tier culture in their banking center.
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Help show your teams how they make a difference to b1BANK in all that they do.
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b1COMMUNIY Market Champion
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Identify and communicate volunteer opportunities within region.
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Encourage team members to participate in volunteer efforts.
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Actively be involved in volunteer efforts throughout your region and hit annual goals.
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Help teams log hours for b1COMMUNITY
RETAIL JOB DUTIES
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To be proficient in all retail roles within a banking center.
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i.e. Teller, Universal Banker, Assistant Banking Center Manager and Banking Center Manager.
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Conduct and provide feedback to Banking Center Managers on their performance during a Quarterly Audit Review.
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Track, record, report, monitor and store information related to retail operations to ensure all information is accurate and complete. This includes but not limited to:
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All-In-One Log
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Daily Checklist
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Monthly Operational Audit
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Security Monthly Audit
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Quarterly Audit Review
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Retail Snapshot
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Develop, facilitate and ensure all retail team members have attended appropriate trainings.
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Resolving client concerns professionally, timely and with excellent communication.
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Ensure the banking centers are clean, safe, and appearance is maintained.
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Monitor Teller Over/Short reports and facilitate Disciplinary Action as needed.
OTHER JOB DUTIES
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Responsible for accuracy in work.
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Keeping a clean, organized work area and a professional appearance.
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Using software to track bank information and generate reports.
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Following all bank financial and security regulations and procedures.
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Visit banking centers monthly.
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Assist in the growth and shrinking of locations in the region as needed.
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On Federal holidays where the FED is open, but the bank is closed, Retail Coordinators, will work overdrafts for their region.
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Help manage and run projects related to retail or banking centers as needed.
Minimum Job Requirements
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High school diploma or equivalent is required.
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Bachelor's degree is preferred.
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Four (4) years of banking experience, management experience, client service experience, operational experience, loan knowledge and/or on-the-job training.
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Ability to pass a background check.
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Exceptional time management, communication, client experience, and computer skills.
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Bilingual may be preferred.
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High level of accountability, efficiency, and accuracy.
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Professional appearance and courteous manner.
Equal Opportunity Employer/Veterans/Disabled