```Job Summary```
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction. If you have excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we want to hear from you!
```Responsibilities```
- Handle inbound and outbound calls from customers, addressing their questions, concerns, and inquiries
- Provide accurate and timely information regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize effective phone etiquette to ensure professional and courteous customer interactions
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to resolve complex customer issues
- Identify opportunities to upsell or cross-sell products and services to customers
```Experience```
- Previous experience in customer service or a related field is preferred
- Strong communication skills with the ability to actively listen and empathize with customers
- Proficient in English; multilingual skills, particularly Spanish, are a plus
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Strong problem-solving skills with the ability to analyze situations and provide effective solutions
- Experience with data entry and navigating computer systems
At our company, we value our employees and offer a competitive salary along with benefits such as medical insurance, paid time off, and opportunities for career growth. This is an hourly position with commission. Join our team of dedicated professionals who are committed to providing exceptional customer service.
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- What makes you a good fit for this position?
Work Location: In person