General Summary:
The Fleet Coordinator’s primary responsibility is to assist owner operator drivers to ensure that all orders are picked up and delivered safely and on time. This includes: monitoring shipments in progress, updating customers if there are any delays or discrepancies, providing directions to drivers, identifying and either managing or escalating safety issues, and answering satellite messages from drivers. The Fleet Coordinator will also anticipate customer and driver needs, suggest alternatives, and solve problems by resolving issues competently and appropriately. The Fleet Coordinator also answers basic questions about settlements and safety/compliance.
Essential Duties & Responsibilities:
- Provide prompt, courteous and knowledgeable service to all customers internal as well as external
- Answer driver phone calls
- Track and trace shipments to ensure on time service
- Assist with fleet safety compliance
- Answer fleet messages
- Provide trouble shooting support and information to owner-operator truck drivers who contract to V3
- Update customers regarding shipments as required via phone, email and web-based channels
- Provide a high level of accuracy in order documentation
- Understanding of unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
- Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.)
Knowledge, Skills, & Abilities:
- Working knowledge of Microsoft Office applications
- Team player with a positive attitude, individual initiative, and effective communication skills
- Strong customer service skills
- Problem solving and analytical skills
- Professional phone etiquette
- Effective in a fast-paced work environment
- Computer knowledge
- Strong prioritization skills, high level of organization required
- Active listening skills
Job Type: Full-time
Pay: $26,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Work Location: In person