PROJECT MANAGER, CALL CENTER CUSTOMER SERVICE
ASEA is looking for a talented and enthusiastic Project Manager to join our team. ASEA, a global leader in cellular health, provides a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.
SUMMARY:
The Project Manager will be in charge of assisting the Associate Support department management and leadership team in organizing ongoing projects such as but not limited to promotions, program changes, international call center launches, etc. This task involves monitoring project plans, schedules, organizing and participating in meetings outside of the department, and ensuring that project deadlines are met in a timely and realistic manner. To be successful as a Project Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
Additionally, the Project Manager helps to provide continuous improvement in our call center to oversee the training team in training both current team members and new hires.
RESPONSIBILITIES:
- Maintaining and monitoring project plans, including task assignments, deliverables, project changes, and project schedules while ensuring that deadlines are met by using project management methodologies for fulfilling each goal and objective.
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Proactively develop project strategies by assessing the needs of the project as well as project risks and issues to provide solutions where applicable while collaborating and coordinating with other departments.
- Organizing, attending, and participating in department meetings as well as meetings with other departments and distribute notes or minutes to all project team members.
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Develop a thorough understanding of our core values and how they impact our day-to-day actions.
- Be an active participant in driving change and improvement in our department by sharing feedback, participating in Team Meetings, making suggestions, attending department meetings, efficiently managing the necessary training content within the Knowledgebase, etc.
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Maintains a comprehensive working knowledge of policies, procedures, products, etc.
Other duties as assigned.
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QUALIFICATIONS:
- High school diploma or equivalent.
- Previous experience in customer service.
- Certification in Project Management is strongly preferred.
- Strong business-related writing and communication skills.
- Exceptional time management and organizational skills with great attention to detail and ability to multitask.
- Be a team-oriented individual who is driven to assure that professionalism and quality work is completed.
- Ability to quickly learn new software and applications.
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Ability to solve problems.
- Able to work independently and collaborate in a group setting.
- Friendly, adaptable, dependable, and professional.
Computer literate in Microsoft Office, internet, and CRMs.
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If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.