Wage and Benefits:
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Starting at $16.00 per hour
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Medical Insurance
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Vision Insurance
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Dental Insurance
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401(K) Match
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Paid Time Off
PREFERRED: Hotel Experience
JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments. Shifts are 4pm to midnight or swing 1pm-9pm but subject to adjustments to meet the needs of our guest and high demand dates
ESSENTIAL FUNCTIONS:
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Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
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Coordinates the delivery of guest services by other hotel departments and outside businesses
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Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
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Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
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Maximizes room revenue and occupancy levels through suggestive selling.
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Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
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Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
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Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
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Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
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Operates the applicable franchise terminal and performs designated training and maintenance tasks.
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Monitors in-house computer accuracy to ensure maximum occupancy.
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Examines the day's reservations for correct date, type of room reserved, and any special requests.
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Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
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Complies with all corporate office and applicable franchise policies and procedures.
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Maintains order and cleanliness of the front desk area.
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Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
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Complete all items on checklist prior to completing shift close out.
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Participates in MOD schedule with Front Desk Manager or General Manager are off property.
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Performs other related unrelated tasks as assigned by management.
JOB SPECIFICATIONS:
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Environmental Conditions
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95% Inside: Protection from weather conditions but not necessarily from temperature changes.
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5% Outside: No protection from weather conditions during property walks and inspections.
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Essential Skills
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Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
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Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
- Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
- Knowledgeable in Reservations/Inventory management.
- Educational/Vocational Preparation
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High school graduate or equivalent.
- Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
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