Job Listing: Call Center Representative - Bath Remodeling
Anticipated Start Date: 8/5/2024
Company Overview: Join our team at Raleigh Bath, a leader in bath remodeling solutions known for our commitment to quality craftsmanship and exceptional customer service. We take pride in transforming bathrooms into beautiful, functional spaces that exceed our clients' expectations.
Position: Call Center Representative - Bath Remodeling
Location: Raleigh, NC
Job Type: Full-time
Responsibilities:
- Handle inbound calls from prospective customers interested in bath remodeling services.
- Make outbound calls to follow up with leads and schedule appointments for our sales team.
- Provide detailed information about our products and services.
- Listen attentively to customer concerns and address questions or issues promptly.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate effectively with team members to ensure excellent customer service delivery.
Requirements:
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in a call center environment or customer service role.
- Knowledge of bath remodeling industry terminology and processes is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with CRM software and basic computer skills.
Benefits:
- Competitive base hourly or salary and commission plan.
- Comprehensive benefits package including PTO.
- Opportunities for advancement and professional development.
- Supportive and collaborative work environment.
How to Apply: Interested candidates should email their resume and a cover letter to nick@raleighbathremodel.com. Please include "Call Center Representative - Bath Remodeling" in the subject line of your email. In your cover letter, explain why you are interested in this position and highlight relevant experience that makes you a suitable candidate.
Note: We appreciate all applications, but only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Raleigh, NC 27603 (Required)
Ability to Relocate:
- Raleigh, NC 27603: Relocate before starting work (Required)
Work Location: In person