Clean guest rooms as assigned, ensuring to meet and exceed the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Physical Effort:
Exert physical effort in transporting carts, linen, furniture (up to 200 pounds) to different areas of the resort. Endure various physical movements throughout the work areas. Reach 6.5 feet. Remain in stationary or upright position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.
Physical Environment:
Guest Rooms, Guest and Service Corridors, Guest Laundry, Public Spaces
Job involves working:
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Under variable temperature conditions (or extreme heat or cold).
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Under variable noise levels.
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Outdoors/indoors.
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Around fumes and/or odor hazards.
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Around dust and/or mite hazards.
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Around chemicals.
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Around bio-hazards
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:
Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Education:
High school diploma or equivalent vocational training certificate required. Some college or college degree preferred.
Experience:
One to two years of experience. Prior experience within a four-star hotel brand preferred.
Computer Skill & Other Technical Skills:
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. cell phones, etc).
Communication:
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:
n/a
Other:
Must be customer-service oriented.
Must have excellent hospitality skills.
Must be able to calculate basic mathematic functions.