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The case manager, known as a Support Broker, is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.
POSITION SUMMARY
The Support Broker Team Leader is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.
RESPONSIBILITIES AND DUTIES
· Supervise and manage day to day operations for a team of support brokers as well as carry a caseload, as appropriate.
· Ensure all program rules are adhered to by their team as well as all operational metrics are achieved.
· Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
· Develop and maintain relationships with Agency staff, other providers and individuals/families.
· Know, understand, and abide by GT Mission and Values and quality of service standards.
· Assure quality and timeless of all documentation in accordance with all state and agency requirements.
· Abide by all agency policies and procedures.
· Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.
· Complete written assignments as assigned.
· Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.
· Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships.
· Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.
· Provide instruction and counseling which guides the participant in problem solving and decision making.
· Advocate and collaborate with other individuals and organizations on behalf of the participant.
· Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.)
· Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
· Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
· Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
· Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
· Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model)
· Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model)
· Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model).
· Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.
· Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence.
· Other duties as assigned.
MINIMUM REQUIREMENTS
· Be 18 years of age or older;
· Meet the DHCF requirements for a waiver case manager:
· Have current, appropriate licensure,
· Have a Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
· Bachelor degree and two (2) years’ experience with the population(s); OR
· Registered Nurse (RN) or can have an Associate degree and three (3) years’ experience with
the population(s).
· Have at least two (2) years of management or supervisory experience.
· Successfully complete a criminal background check pursuant to the District’s criminal
background check, Health-Care Facility, Unlicensed Personnel Criminal Background Check
Act of 1998, and the FBI Criminal History Check;
· Not on the DC OIG Exclusion List;
· Complete a required training course on the District’s Services My Way Program and traditional
Medicaid program, and demonstrate an understanding of the program and the role and
responsibilities of a Support Broker;
· Receive ongoing required training, as required by DHCF.
ADDITIONAL EXPERIENCE AND QUALIFICATIONS
· Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.
· Excellent interpersonal skills.
· Ability to manage a schedule and frequent travel
· Strong desire to help individuals live a life of their choosing
· Strong networking skills; knowledge of the local community; ability to connect people to community resources
· Proof of state curriculum and any other state-mandated training for this position.
· Work hours are must remain flexible as work schedule may vary noted due to needs of persons receiving services.
· Strong oral and written communication skills
· Personal computer skills, specifically Microsoft Office products
· Strong ability to participate in a highly effective team
· Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.
WORK ENVIRONMENT
· Work is performed in a typical office setting or other community settings.
· Travel is required.
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our teams strive to create trust, autonomy and fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to Relocate:
- Washington, DC: Relocate before starting work (Required)
Work Location: In person