Lincoln Theatre is seeking friendly and professional Ushers to serve as the primary point of contact for patrons once they enter the theatre. They act as hosts – providing direction to seats, answering questions, and facilitating conflict resolution. They work in conjunction with security staff and report to the house manager.
RESPONSIBILITIES
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Greet patrons as they enter the venue; make them feel welcome
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Direct patrons to seats for reserved seating shows
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Assist patrons in finding seats during general admission shows
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Assist patrons in need of accessible seating
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Answer or find the answer to any patron questions
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Act as eyes and ears – report any concerns to security or management
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Enforce house policies, such as photography restrictions
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Clean the theatre after performances
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Perform some security functions as needed, such as controlling access to VIP seating areas
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Professional, welcoming and friendly demeanor
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Confidence in interacting with the general public on a regular basis
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Interpersonal problem-solving and communication skills
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Ability to listen attentively – both to instructions and to patrons’ needs
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Ability to remain focused during stretches of down time
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Willingness to take on new tasks as directed