Job description
Job Description:
We are actively expanding our teams and seeking individuals who thrive in a fast-paced environment, excel at multitasking, and are dedicated to providing exceptional customer service.
As a full-service media sales and support company, we serve some of North America's largest media companies. We are also open seven days a week, which allows you to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth.
Training for this opportunity is being conducted in our office for approximately 60-90 days. Following the onsite training, there could be an opportunity to move to a hybrid schedule that includes both remote and in-office days.
We look forward to connecting with you soon and would be excited to schedule an interview this week!
As a member of our team, you will be responsible for responding to incoming calls and emails, processing advertising orders, formatting, proofreading, and processing legal and obituary notices, providing product information, and resolving any customer inquiries or concerns. We are looking for someone patient, empathetic, and communicative. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to reviewing your resume.
Responsibilities Include:
- Ability to speak, read, edit/write in English and French
- Handling and processing incoming calls and emails.
- Assist with processing advertising and notices.
- Proofread all work and reply to customers in a timely fashion.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Adhere to various guidelines and workflow processes.
- Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
- Become a subject matter expert (SME) on all things print and digital.
Desirable Skills:
- Previous customer support experience or experience as a customer care/customer service representative.
- Ability to meet and exceed productivity requirements and deadlines.
- Excellent communication and organizational skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proven customer support experience or experience as a customer care/customer service representative.
- Strong phone contact handling skills and active listening.
Job Type: Full-time
Pay: $15.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Hybrid work
- Office
Language:
Ability to Commute:
- Amherst, NY 14221 (Required)
Work Location: Hybrid remote in Amherst, NY 14221