Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Seattle Downtown - Lake Union is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
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Medical, dental, and vision offered after qualification period
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Competitive performance bonuses - potential for up to $600 monthly
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401k with match offered after qualification period
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Employee discounts at IHG Hotels worldwide
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Commuter benefits offered
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Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
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Seattle Paid Safe Sick Leave
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Vacation time accrued based on hours worked
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Overtime pay for holidays worked - 10 holidays per year
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Free parking
Job Description:
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Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
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Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
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Controls and records financial transactions a front desk
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Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
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Maintains a friendly, cheerful, and courteous demeanor at all times
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Performs other duties as assigned, requested, or deemed necessary by management
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Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
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Aids other associates and departments to contribute to the best overall performance of the department and the hotel
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Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
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Strong Computer skills, including Microsoft Office
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Ability to type 40+wpm
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Able to learn new web applications
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Previous customer service experience preferred
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Strong work ethic
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Able to stand for extended periods of time
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Able to lift up-to 20 lbs.
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Must be able to work weekends and holidays