Title: IT Support Specialist II
Location: Cullman, AL
Shift: 1st, 7:30AM-4:30PM
Job Description:
We are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT
Support Specialist Level 2, you will be responsible for providing technical assistance and support
related to computer systems, hardware, and software. You will respond to queries, run diagnostic
programs, isolate problems, and determine and implement solutions. Additionally, you will
escalate issues to the appropriate team members or vendors as needed.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
Respond to queries either in person, via phone, email, or remote access.
Diagnose and troubleshoot technical issues, including account setup and network
configuration.
Walk users through problem-solving processes and provide clear and concise instructions.
Install, modify, and repair computer hardware, software, and peripheral devices.
Test and deploy software updates and patches.
Document all technical inquiries, incidents, and resolutions using help desk software.
Provide support for EDI queries and issues.
Maintain an up-to-date knowledge of relevant technologies and industry best practices.
Provide support, when needed, to our other locations in Tennessee, Mississippi, and
Ohio.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field
preferred. Equivalent experience may be accepted in lieu of degree.
Minimum of 2 years of experience in IT support roles.
Proficient in Windows IOS and Android operating systems.
Experience with Active Directory, Microsoft Exchange, and Office 365.
Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
a plus.
INDQSS