*Requires previous HOTEL Front Desk Experience*
*Hampton/Hilton Experience Strongly Preferred*
Hampton Inn & Suites Milwaukee West is seeking an EXPERIENCED and professional Guest Service Representative! Are you searching for a FUN team driven environment? We look forward to hearing from you.
Duties & Responsibilities:
- Assist guests with arrival and departure from hotel
- Provide positive guests experiences and exceptional guest service.
- Enthusiastically assist guests with concierge service, as needed.
- Maintain clean and orderly work space and perform any cleaning duties assigned to your shift
- Offer courteous and sincere hospitality at all times
- Use good judgment and common sense at all times
- Be committed to treating guests and your coworkers equally
- Be ready to begin work at the correct time
- Adhere to dress code policy
- Be honest and reliable
- Get along with coworkers and engage in the team culture
- Work closely with maintenance and housekeeping to ensure any issues are resolved
- Handle all special requests and packages
- Accurately sign up new member registrations into Hilton Honors Program
- Greet and welcome guests upon arrival. Register guests, verifying reservation, address, and credit card information.
- Accept accurate payment for guests’ accounts both at the time of registration and at checkout.
- Assist with shuttle reservations (when needed)
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest issues quickly, efficiently and courteously.
- Ensure all aspects of reservations operate smoothly, including taking inquiries and making reservations.
- Update and enter customer information
- Ensure all Reservations are monitored and all requests are dealt with.
- Actively participate in guest relations. Build strong relationships with frequent transient hotel guests.
- Uphold the hotel’s commitment to hospitality (100% Hampton Guarantee)
- Performs other duties as determined by the Management
- Carries out all reasonable requests of management, not listed above
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Work setting:
Experience:
- Hotel Front Desk: 2 years (Required)
Work Location: In person