Job Overview:
Albert Basse Associates is seeking a Customer Service Project Coordinator to fill an immediate need. This is a great opportunity for experienced graphic technicians, artists, or craftsman/Project Managers looking to join one of the leaders in the graphics field! A minimum of 1-2 years experience is preferred, but we are willing to train the right candidate. You will play a pivotal role in ensuring exceptional customer service experiences. We are seeking a dedicated individual with a passion for customer satisfaction and team leadership. This is an exciting opportunity to contribute to our growing team and enjoy a supportive work environment.
Responsibilities:
- Serve as the primary customer contact behind sales and handle inside sales requests as well.
- Write and process job orders based on estimates and through coordination with job planner.
- Expedite orders to ensure critical dates are met, and all necessary information is disseminated throughout the production team..
- Must be able to work with Microsoft Excel to create and manipulate supplied spreadsheets.
- Order and manage certain outside services, supplies, display accessories, special stock substrates, etc.
- Work directly with pre-press, production, and shipping to schedule incoming jobs to meet customer deadlines.
- Coordinate with client, sales, and pre-press department the communication of artwork, color proofing, & press approvals.
- Coordinate with client, sales, and Shipping department the communication of distributions, packing logistics, & shipping methods of select projects.
- Manage certain account specific Finished Goods Inventory.
- Manage new store openings/conversions to ensure stores receive appropriate materials on a timely fashion.
- Provide creative input on store signage, finishing, display accessories, POP and graphic design solutions.
- Act as internal point of contact on art, production, finishing, distribution and shipping questions.
- Perform other duties as needed or assigned.
Qualifications
- Strong Microsoft Excel Skills required.
- Ability to thrive in a fast-paced environment, multitask effectively, and maintain attention to detail.
- Excellent organizational skills with a commitment to quality service delivery.
- Strong project management skills with proficiency in project scheduling, negotiation, and scope management.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Yearly pay
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Describe your level of proficiency with Microsoft excel.
Ability to Commute:
- Stoughton, MA 02072 (Required)
Work Location: In person