Job Summary
- The Service Department Administrator supports the service team and our customers through scheduling, data entry and timely communication using multiple formats.
Primary Duties and Responsibilities
- Maintain an accurate daily installation schedule including review of customer contracts prior to scheduling service technicians.
- Perform efficient data entry of details related to customers, services needed, costs and more into CRM and other systems.
- Make and receive phone calls to and from homeowners throughout multiple phases of installation.
- Communicate effectively with warehouse staff daily to make sure that the right parts are in stock, pulled, and ready for the next days’ tasks.
- Create and process invoicing for completed jobs.
- Assist in the Monthly Revenue Projection Planning for use by the Controller.
- Attend weekly service team meetings.
Education and Experience
- High School Diploma or equivalent required.
- 1 year in an office environment preferred.
Required Skills
- Proficient in Microsoft office suite.
- Skilled at 10 Key.
- Knowledge of a customer management system is ideal.
- Excellent phone demeanor.
Work Environment:
- The physical demands are typical to those of an office environment.
- Working conditions are normal for an office environment.
- This is a full time, permanent position working a flexible shift between the hours of Monday - Friday 7am to 5pm.
- No travel required.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Phone etiquette: 1 year (Required)
- 10 key typing: 1 year (Required)
- Appointment scheduling: 1 year (Required)
- Data entry: 1 year (Required)
Ability to Relocate:
- Waunakee, WI 53597: Relocate before starting work (Required)
Work Location: In person