We are seeking a highly motivated and enthusiastic individual to join our team as a Telechat. In this role, you will be responsible for providing exceptional customer service and support to our clients through various channels of communication, including phone, email, and live chat. As a Telechat, you will play a vital role in ensuring customer satisfaction and maintaining strong relationships with our clients.
Responsibilities
- Interact with customers via phone, email, and live chat to assist with inquiries, provide product information, and resolve issues promptly and efficiently.
- Take ownership of customer concerns and proactively follow up to ensure a successful resolution.
- Maintain accurate and detailed customer records in our database.
- Collaborate with cross-functional teams to address customer needs and provide timely solutions.
- Identify trends and patterns in customer inquiries and provide feedback to improve our products and services.
- Provide technical support and guidance to customers to ensure optimal use of our services.
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and in a fast-paced environment.
- Proficient in Microsoft Office Suite and CRM software.
- Detail-oriented with strong organizational skills.