The Opportunity
We are looking for an Air Operations Specialist who will focus on Service Delivery of the Regional Strategy for Air Operations and Services excellence. The Air Operations Specialist will be a Primary and Front-Line representation of Air Operations and Services in North America to external Customers and internal Stakeholders. Deliver a superior Customer experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues raised are resolved quickly and proactively and well communicated to our Customer
Responsibilities
- Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
- Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Standard Adherence : Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed.
- Business growth : Identify and execute upselling opportunities; drive value through the network.
- Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
- Internal Stakeholder Focus : Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
- Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
- Complete Any Other Duties as assigned by direct leader as needed to support the business.
Requirements:
- High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred
- 1-2 years of experience with Airfreight Export .. full process
- Customer centricity
- Perseverant & action oriented
- Collaborative
- Problem solving
- Excellent communicator
- Operational system knowledge
- Interpersonal skills
- English language proficiency (written and spoken)
- Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)
- CargoWise experience preferred
- Proficient in AES submission
- Proficient in TSA Requirements
- Ability to report to office onsite in Atlanta under a hybrid / flex time model
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .