ABOUT THE ORGANIZATION
The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves.
CDR began as an all-volunteer advocacy group that – in 1989 – secured a public commitment from the Rochester Transit Authority to put lifts on its buses and a state law that required access to public transit before enactment of the Americans with Disabilities Act. CDR remained an all-volunteer advocacy group until 1998 when the organization secured funding for a small handful of staff to provide direct services.
Over 25 years, the organization grew in budget and footprint. Today, the organization has revenue exceeding $50 million and serves people across the entire state of New York. CDR has program and administrative offices in Corning, Geneva and Rochester, as well as a policy office in Albany. CDR also supports Disabled advocates working in Washington DC to pass federal legislation ensuring that Disabled individuals have a right to live in freedom.
Although the organization has grown dramatically, it retains the core values of its founding members who experienced the sting of segregation and isolation. Their spirit of service lives on in the organization. CDR’s accomplishments include:
- Successfully suing the Rochester Genesee Regional Transportation Authority to secure paratransit services that comply with the Americans with Disabilities Act.
- Securing state legislation that created the Consumer Directed Personal Assistance Program, the Nursing Home Transition and Diversion Waiver, the Access to Home Program, and the Olmstead Housing Subsidy.
- Securing federal policy changes that promote community integration, including the creation of the Real Choice Systems Change grants the establishment of the Minimum Data Set community integration referral requirement, and the Community First Choice Option.
- Developing a model for nursing facility and institutional transition and training people from over 40 states, the territory of Guam and the District of Columbia
- Saving Obamacare and Medicaid in 2017 during the Summer of ADAPT – 36 days of Disability Rights protests that spanned the entire country and transformed the Congressional fight over Medicaid into a fight for Disability Freedom.
- Crafting federal legislative language that would give Disabled individuals a statutory and enforceable civil right to live in freedom.
Job Summary: We are looking for a Customer Service Representative to provide administrative and technical customer service assistance to various departments, attendants and consumers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Representative Job Duties:
- Greet consumers, attendants, and the public when they enter the office.
- Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.
- Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received.
- Address all assigned tickets within the expected timeframe required.
- Process voicemails for the Pooled Trust by using ILS and calling the consumers back.
- Assist Supervisor in addressing all abandoned calls to the Pooled Trust.
- May perform other duties as assigned
Qualifications and Experience:
- High School Diploma or General Education Degree (GED).
- One (01) year customer service and call center experience required.
Skills and Competencies:
- Proficient written and oral language skills.
- Ability to maintain confidentiality as per the nature of work.
- Ability to manage multiple projects simultaneously.
- Ability to work independently with minimum supervision.
This is an office-based job and normal business hours are from 9:00 am to 5:00 pm, Monday to Friday.
Candidates with disabilities – particularly Disabled individuals from diverse backgrounds – are strongly encouraged to apply.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person