Collaborates & Serves: Clinic Program Managers, Patients, and Staff
Summary of Position:
The purpose of this full-time benefited eligible position is to champion the needs of the patients at the medical respite program by providing a safe, supportive, and therapeutic environment. The patient support specialist will assist in reaching long-term and short-term goals both in and out of respite.
Essential Duties:
Duties include, but are not limited to:
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Provide support and build relationships on a peer-to-peer level.
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Guide community members through the healthcare system, helping to overcome barriers to necessary care.
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Support substance use recovery in a harm-reduction and trauma-informed manner
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Assist with admissions, discharges, and familiarity with the respite center.
- Work in conjunction with the RN Program Manager to enhance the respite program and promote services.
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Will help plan and implement groups in collaboration with the Behavioral Health Consultant (BHC), focused on optimal mental health including topics centered on well-being, motivational interviewing, distress tolerance, coping skills, etc.
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Responds to urgent situations as they arise in a trauma-informed manner.
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Completes required documentation in electronic health record as required.
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Participate in group and individual supervision.
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Provide excellent customer service, creating an environment of collaboration.
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Attend required meetings and complete mandatory training.
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May be required to provide transportation on an as-needed basis.
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Performs other duties as required.
Qualifications:
Basic Knowledge and Skills:
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Basic knowledge of principles of behavioral health recovery.
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Able to obtain vital signs accurately.
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Proficient in reading and writing skills in English
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Excellent communication and customer service skills.
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Ability to work in a fast-paced, challenging environment.
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Ability to apply critical thinking and respond calmly to challenging situations.
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Demonstrates interest in working with an underserved population.
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BLS Certification.
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High school diploma or General Education Development (GED).
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Lived experience required.
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Fingerprint clearance card required
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Minimum 1-year experience in the behavioral health field.
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Experience in a medical environment is highly desirable.
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Bi-lingual- Spanish highly desired.
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Must be at least 21 years old.
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Valid Arizona driver’s license, in effect for at least 3 years.
Physical and Mental Requirements:
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Position requires extended periods of sitting and standing.
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Position requires regular bending and reaching.