Overview:
This position is in the District of Columbia’s Department of Insurance, Securities and Banking(DISB), Office of the Student Loan Ombudsman.
The incumbent serves as the District’s Student Loan Ombudsman (SLO) and has responsibility for providing District residents with professional assistance in problem resolution related to interactions with student loan servicers. The SLO also has responsibility for providing residents with accurate and timely communication regarding any issues arising from the nonpayment or default of student loans. The incumbent will identify trends and potential problems, making reports related to the student loan. The incumbent will contribute to policy reviews and recommend changes that are needed to improve the licensing and regulation of student loan servicers and to promote citizen education related to managing student loan.
Duties:
Receives complaints and concerns from District parents, borrowers, students, prospective borrowers, concerning all aspects of student loan servicing matters. Determines the validity of any complaint quickly and professionally and responds to complaints and concerns in a timely fashion with accurate and helpful information. Maintains a database that tracks and compiles complaints and concerns received according to various categories, including but not limited to the servicing entity and loan type and location. Periodically analyzes the data, identify systemic concerns related to public education student loan servicing and reports on patterns of complaints and concerns that suggest a need for a policy change, additional agency or community training, or the implementation of strategic action to address an issue.
Submits reports as required by law, including recommendations of policy changes, staff agency training, community outreach and strategies to improve the delivery and outcomes of the student loan servicing industry in the District. Analyzes and monitors the development of relevant federal and local legislation, regulations, and policies affecting borrowers. Serves or leads committees or workgroups on relevant policy issues. Provides guidance and supports with student loan servicer examinations conducted by DISB to determine compliance with applicable laws and regulations, and provide expertise related to corrective actions.
Education/Experience:
To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression. Specialized Experienceis experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled
Examples of specialized experience include: performing consumer finance; all aspects of student loan servicing and debt collection matters; and residential mortgage issues or other related work experience.
We offer competitive compensation and benefits packages. This is a full-time position.
Job Type: Full-time
Pay: $114,441.00 - $160,216.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
Experience:
- student loan servicing: 5 years (Required)
- handling debt collection matters: 5 years (Required)
Ability to Commute:
- Washington, DC 20002 (Required)
Work Location: In person