Venture Lighting is an industry leading designer, asset light manufacturer and marketer of energy efficient LED luminaires, systems, controls and services while continuing to offer its world leading HID lamps. Headquartered in Northeast Ohio, Venture strives to offer its customers world-wide the best lighting solutions and superior service and support.
Job Summary:
We are looking to add a Customer Service Representative to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Specialists. We need a Customer Service & Inside Sales Manager who can take charge of our customer service department and foster positive relationships with our clients.
Duties/Responsibilities:
- Regular email and phone call communication with customers
- Provide support to customers, sales manager, company representatives and end users
- Receive and process customer inquiries, quotation requests, and provide appropriate product, pricing, availability responses
- Receive and process customer orders, liaison with logistics and production, provide regular feedback to representatives and customer for open orders
- Use Outlook, Microsoft office applications and ERP system
Required Skills/Abilities:
- Excellent communication skills both with external customers and also within the organization.
- Experience with order entry is required
- Ability to find satisfactory solutions to customer service problems
- Data entry skills and ability to learn the existing ERP system
- Proficiency at handling multiple tasks, customer issues, quotations and orders
- Willingness to learn product technical information needed in the lighting industry
- Intermediate skills in Microsoft office applications (Excel, Word)
Education and Experience:
- High school diploma and 2 years relevant customer service experience preferred
Benefits:
- Competitive Salary
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life and AD&D
- 401(k); company match included
- Flexible Spending Account
- Health Savings Account
- Paid time off
- Tuition Reimbursement
Venture Lighting International is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 5 years (Preferred)
Work Location: In person