JOB TITLE: Student Services Specialist
DEPARTMENT: Student and Career Services
REPORTS TO: Director, Student and Career Services
POSITION SUMMARY: Provide students, visitors, faculty, and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of admissions, advising/ counseling, financial aid, registration, and other processes administered by the Department of Student and Career Services.
EDUCATION, EXPERIENCE, and LICENSES/CERTIFICATIONS: Bachelor’s Degree required,previous experience in student services preferred but not required, work experience in a college setting is a plus, experience working with international students preferred.
ESSENTIAL TASKS: Employee must be able to perform the following essential functions of the job:
- Create an atmosphere of effective, efficient, friendly, and reliable service, providing an easy, accessible, credible resource from which individuals can access information.
- Serve as first point of contact for new students and community members, in person, online or by telephone, by disseminating college information including academic programs, enrollment processes and financial services.
- Provide information related to campus and community resources as appropriate to the individual student/customer.
- Assist students in conducting registration activities such as understanding course offerings, adding, dropping, waitlisting, auditing and withdrawing from courses. Provide students with information regarding residency.
- Assist students with online services, including the student portal and online processes.
- Screen and assist students to schedule appointments for advisors, counselors, financial aid and/or other division staff.
- Issue and re-issue student ID cards and staff ID cards.
- Answer main phone line as college phone operators and respond to incoming calls by providing accurate information.
- Respond to and direct incoming Student Services emails to other Student Development departments and other college divisions and departments.
- Provide enrollment and general information services to prospective students to facilitate recruitment/retention efforts.
- Enhance customer service and help with problem solving for customers.
- Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements. Refer students and visitors to college personnel, according to established protocol.
- Assist with campus events (ie, orientations; open registrations on campus, college fairs, commencement) and other special projects, as requested.
- Communicate effectively in a professional, tactful and courteous manner with students, employees, faculty and the general public.
- Ensure that all activities are conducted within the established College policies, FERPA guidelines and other applicable laws pertaining to employment and education.
- Perform assigned responsibilities, other related duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of college policies, procedures, and practices with the ability to answer work related questions, and/or interpret and apply these guidelines correctly in various situations; thorough knowledge of all ECC programs and services; knowledge of the Family Educational Rights and Privacy Act (FERPA); ability to handle confidential material judiciously; perform job duties in a safe and efficient manner; well organized and self-disciplined; ability to work independently and in a team environment; ability to interpret and enforce academic policy and procedures under wide variety of circumstances; knowledge of general office procedures; an understanding of financial aid programs and regulations; an understanding of ECC's degree and certificate plans.
COMMUNICATION SKILLS: Strong written and oral communication skills; ability to establish and maintain positive working relationships with other employees; strong customer service orientation; ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion; positive attitude; ability to interact effectively with diverse student populations and a wide variety of coworkers; ability to multitask, solution oriented; detail-oriented; critical thinking skills, ability to read, understand and correctly apply rules and regulations; ability to work in a fast paced and stressful environment while maintaining a friendly and courteous manner; understand and communicate complex governmental regulations and delivery systems affecting financial aid, financial services, admissions and registration.
EQUIPMENT AND SOFTWARE: Current information technology used by the college and department, including but not limited to, Microsoft Office, Outlook, Google Sheets, Google Forms, etc.; use of technical computer applications; use office machines such as telephones, scanners, copiers; effective keyboarding skills.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull up to 10 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Paid time off
- Tuition reimbursement
Ability to Commute:
- Vienna, VA 22182 (Required)
Ability to Relocate:
- Vienna, VA 22182: Relocate before starting work (Required)
Work Location: In person