Care Coordinator
We are a private duty home care agency that has an amazing opportunity for a Care Coordinator in Southwest Houston.
Location: Southwest Houston
Responsibilities
- Discuss agency services with potential clients and referral sources both over the phone and in person.
- Meet with clients/families to complete inquiries/intakes as needed.
- Complete client assessments.
- Evaluate clients to determine appropriate service mix, including activities, personal care needs and need for outside services. Coordinate and liaise with outside service providers as needed. Evaluate and document safety issues and concerns and plan for addressing.
- Open new cases and complete service agreements and related forms with clients/families.
- Complete client care plans and input into operating system.
- Complete and document quality assurance visits with clients.
- Walk caregiver(s) into case (i.e. home, facility) on first visit to introduce caregiver(s)to client/family/facility and ensure caregiver(s’) understanding of care plan.
- Provide placement services. Assist clients/families with the identification and securing of facilities that effectively meet their needs. Coordinate placement with facility staff. Development contractual relationships with facilities for placement services.
- Liaise and communicate regularly with existing referral sources to foster and maintain positive working relationships and generate ongoing referrals/business.
- Identify new and potential referral sources to establish positive working relationships and awareness of service offerings.
- Schedule and conduct face-to-face visits/meetings and in-services with existing and potential referral sources for the purpose of fostering productive relationships and imparting information about the agency
- Actively participate in marketing and staff meetings. Contribute ideas for marketing strategies.
- Remain actively engaged and supportive of the agency's marketing campaigns.
- Document marketing and referral source activities in Generations system on a daily basis.
- Work with Staffing Department to ensure effective staffing of cases in assigned territories.
- Perform other duties as assigned.
We know, this is not your average position, but this is also not your average company nor opportunity!!!
Job Requirements:
- Minimum one year of experience working with a homecare/home health agency and/or assisted living facility.
- Demonstrated understanding of the intake, admissions and/or assessment process in a healthcare environment (i.e. assisted living, homecare, SNF).
- Experience as a caregiver/CNA and/or demonstrated understanding of proper caregiving practices and techniques.
- Ability to persuasively impart information to others.
- Ability to professionally represent the agency to clients and the public, both over the telephone and in person.
- Polished interpersonal skills and ability to communicate professionally with a variety of constituents including caregivers, the agency staff, clients/families and community professionals.
- Excellent telephone etiquette and mannerisms. Ability to communicate effectively with prospective clients, referral sources and the general public over the telephone.
- Ability to effectively discuss issues of a sensitive nature with potential clients over the phone and in person, clearly community service options, and gather necessary information.
- Ability to maintain the confidentiality of client and staff information encountered in the course of work.
- Excellent verbal and written communication skills.
- Organizational skills, accuracy and attention to detail.
- Ability to work independently with minimal supervision.
- Ability to consistently meet the required work schedule. Ability to work some nights and weekends as needed to effectively carry out work functions.
- Reliable transportation and ability to commute throughout Southwest Houston.
- Knowledge of and proficiency in the use of office equipment and software programs including Microsoft Word, Microsoft Excel and Outlook. Ability to learn how to utilize additional software programs and databases as needed.
- Ability to foster and maintain cooperative working relationships with all staff
Here’s what’s in it for you:
· Competitive pay rate that includes performance bonuses.
· Employee and Client Referral Bonus
· Continuing Training Available
· Paid Orientation, PTO & Travel to fabulous destinations for training!
Job Type: Full-time
Pay: $17-19/hour
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Schedule:
Work setting:
Application Question(s):
- Are you familiar with Texas Health & Human Services regulations?
Experience:
- Senior Care Industry: 1 year (Required)
- Direct sales: 1 year (Required)
- Private Duty Home Care administrative: 1 year (Required)
License/Certification:
- CNA (Preferred)
- Driver's License & Car Insurance (Required)
Willingness to travel:
Work Location: In person