Overview: We are seeking a motivated Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls in a fast-paced customer service environment. Duties: - Answer incoming calls from customers promptly and professionally - Make outbound calls to follow up on customer inquiries or to conduct surveys - Provide accurate information about products or services to customers - Input customer data and update records in the database - Address customer concerns and resolve issues efficiently - Follow communication scripts when handling different topics - Collaborate with team members to achieve call center goals Qualifications: - Proficiency in English; bilingual proficiency in Spanish is a plus - Strong communication skills to effectively interact with customers - Ability to analyze customer needs and provide appropriate solutions - Experience with data entry and using CRM software is desirable - Familiarity with Solar Technology or experience in a Call Center setting is advantageous Join our team and enjoy competitive pay, ongoing training, and opportunities for career growth. If you are a customer-focused individual with excellent communication skills, we invite you to apply for this exciting Call Center Representative position.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Delray Beach, FL 33483 (Required)
Ability to Relocate:
- Delray Beach, FL 33483: Relocate before starting work (Required)
Work Location: In person