Practice Manager - Physical and Occupational Therapy
Massachusetts General Hospital
Various Locations
Full Time
We are seeking a full-time Multi-Site Practice Manager to oversee daily operations and manage specific administrative functions for 5 Physical & Occupational Therapy practices at the following locations:
- MGH Main Campus, 15 Parkman St., Boston
- MGH Charlestown Healthcare Center, 73 High St., Charlestown
- MGH Chelsea Healthcare Center, 151 Everett Ave., Chelsea
- MGH Revere Healthcare Center, 300 Ocean Ave., Revere
- MGH West, 52 Second Ave., Waltham
The Physical and Occupational Therapy Department at Massachusetts General Hospital (MGH) consists of 3 ambulatory care centers and 3 health care centers at multiple locations across the metro-Boston area, as well as a large inpatient service on the MGH main campus. Our compassionate, vibrant, and dynamic group, of over 250 clinicians, strives daily to provide the highest quality physical therapy and occupational therapy care to patients with a broad range of conditions (musculoskeletal, sports, neurological, hand therapy, pediatrics, pelvic health, and lymphedema).
Working together with our clinicians, our team of 26 patient service coordinators directly reports to the Practice Manager. As a team we are responsible for ensuring the clinical sites serve our patients and our department mission is fulfilled.
Responsibilities:
- The Practice Manager will report directly to the Administrative Director of Physical and Occupational Therapy.
- The position requires a strong background in healthcare administration, with experience in managing front-end revenue cycle processes, including co-pay collection.
- The ideal candidate will have excellent organizational and time management skills, as well as strong analytical and problem-solving skills.
- The Practice Manager will be responsible for overseeing day-to-day operations, including staffing, scheduling, and ensuring timely access to patient care.
- The position requires strong communication and interpersonal skills, as well as the ability to work independently and make sound decisions.
- Possesses a thorough knowledge of current JCAHO and HIPAA standards and ensures staff compliance.
- Experience with Epic is strongly preferred.
Operational Management:
- Oversees the day-to-day operations of the Patient Service Coordinator activities at all physical and occupational therapy ambulatory practice sites, ensuring adequate staffing, implementation of standard operating procedures, and regulatory requirements.
Patient Satisfaction and Access:
- Ensures patients’ needs are met consistently, promotes a patient-centered culture, and interacts with patients in a courteous and sensitive manner. Monitors referral work queues, ensures timely patient appointments, and identifies access issues/constraints to work collaboratively to resolve them.
Staff Management and Development:
- Builds and maintains good working relationships with staff, facilitates a positive morale and productivity, and leads regularly scheduled team/staff meetings. Recruits, hires, and retains talented staff, provides orientation, and monitors ongoing competencies.
- Process Improvement and Compliance: Reviews reports and data to identify opportunities for improvement, leads process improvement initiatives, and ensures compliance with hospital, State, and Federal regulations. Monitors front desk physical environment, identifies problems, and resolves them.
- Communication and Leadership: Facilitates information sharing among staff members, responds to inquiries, and resolves immediate issues. Collaborates with Clinical Directors to develop and accomplish shared operational goals.
Qualifications:
- BS degree in relevant field or relevant experience
- Epic experience strongly preferred.
To apply, please submit your resume through Indeed.
About Massachusetts General Hospital
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Are you willing to travel to the locations outlines in the job description as needed?
Ability to Relocate:
- Boston, MA: Relocate before starting work (Required)
Work Location: On the road