JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Coworking Community Manager
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
The Coworking Community Manager’s main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.
JOB DUTIES
Business Development, Sales and Account Management
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Center Management
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Customer Service
Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
Act as a host of the workplace while facilitating the interaction of the community
Be well known, easily recognized and well appreciated by the employees
Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
Review client experience and identify areas for improvement
Foster a sense of inclusivity where fresh ideas are welcome
Events & Programming
Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
Future members: Lead generation and sales-related events
Local community: Identify outside organizers and encourage them to use our event space.
Create robust programming and event program within Flex budget
Oversee events, including catering, event check-in, and clean-up
Curate a robust offering of meaningful programming for Center members and visitors
Create marketing collateral for events and programming initiatives
Plan open-house events that align with Center Manager’s marketing strategy
Manage communications within the space and through digital vehicles
Negotiate event and programming vendor contracts
Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
Process all event accounts receivable checks and other financial reporting in a timely manner
Other reports, duties, meetings TBD
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.