Job Summary:
We are looking for a candidate who is a hands-on leader ready to take the next step in his or her career to run a leading software company in the Community Supervision, Corrections and Pretrial industries in North America with ~35 employees. The priority will be to profitably grow the company’s revenue and market position. As the leader and mentor of this team, you will work on all aspects of the operation to build and drive the value wedge, manage resources to the product roadmap, and drive the execution of the strategy for the business. You will be fully accountable for the results of this business.
This role can be fulfilled remotely anywhere in North America.
Job Description:
Key Responsibilities:
Leadership:
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Manage and lead an established management team responsible for day-to-day operations across sales & marketing, customer service, professional services, software development, product management, research, and customer success.
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Ensure an environment exists where team members feel valued, engaged, and aligned with the company’s mission and strategic plan.
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Own the long-range, annual, and quarterly financial and non-financial goals.
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Empower and extend the company’s goals and objectives, strategies, philosophies about growth, revenue generation and profitability, internal synergies, excellence as a core attribute, and delivering the best customer experience in the industry.
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Engage the entire management team to generate, maintain, and review the key facts and metrics that drive success for the business. Review with management (upward and within the company), annual, quarterly, and monthly financial statistics (leading and lagging indicators), non-financial metrics, customer satisfaction and engagement trends, and key process improvement metrics and milestones.
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Be on point and actively supportive of day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, product management, services resourcing, customer support, and customer project delivery.
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Lean into, actively support, and lead by example on the professional growth of company leaders and team members.
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Engage managers and leaders to identify challenges, communicate risks and issues, and create cross-functional action plans on remediation and mitigation plans.
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Be a subject matter expert on the market, the product, and the competition.
Sales and Marketing:
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Grow and expand the digital and traditional marketing systems to help generate new MQLs, SQLs, qualified opportunities, and new business.
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Ensure and support the continued use of advanced systems (such as Hubspot) to manage the full life cycle of prospect-to-customer engagement.
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Establish goals and systems that drive the sales groups to increase new-name customers and expand back to base sales.
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Develop and maintain competitive intelligence programs and generate industry direction reports to support the development of new features and products.
Customer Care/Customer Success:
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Guide and support the execution of an effective long-term customer success plan for customers.
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Guide and support effective customer care initiatives and processes that support best in class customer experience.
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Ensure that the right Customer Care metrics are defined, tracked, and used for continuous improvement - relating to program usage, satisfaction levels, efficiency and effectiveness, and ticket quality, throughput, and resolution.
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Ensure that the entire leadership collaborates and coordinates the planning and execution of regular customer satisfaction and information-gathering surveys.
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Support and extend the use of a consolidated CRM that all employees have access to for improved visibility to customer engagement and awareness.
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Ensure that well-defined customer handoffs exist from marketing to sales to implementation/research, to customer care and customer success.
Software Development
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Ensure Product, SW Dev, QA, and business unit leaders collaborate efficiently around clearly defined Product Road Maps – using sound business analysis to drive decisions and trade-offs.
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Support and participate in Product Strategy Team prioritization of R&D / QA tasks, and that all requirements are fully documented and represented transparently in Aha and Jira, and ensure that Product, R&D, and QA team resources are well used and that unplanned and “emergency” R&D issues do not create inefficiencies and lost capacity.
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Ensure the adoption and execution of automated software and customer configuration testing.
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Take information security seriously, and support the key initiatives required of the role of GM, as well as set expectations for each manager and leader in the company to do the same.
Professional Services
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Support and ensure that the managers and staff that deliver and drive professional services groups manage capacity and project delivery that meets customer needs.
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Support and ensure tools and reporting mechanisms are in place to minimize white space, support high-quality execution, and assist our teams work efficiently with our customer partners during project implementation.
Financial Management
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Possess and demonstrate a comprehensive understanding of all elements of financial plan, and key elements that drive the top line and bottom line.
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Review with senior leadership team monthly and full company at regular Town Halls; and help managers and leaders improve their business acumen.
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Work closely with financial leaders for the company and Justice Group - annual, quarterly, and monthly revenue results/forecasts and costs.
The ideal candidate will have:
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10 Years of management experience, 5 of which being in a Senior Leadership position, and responsible for revenue and/or P&L.
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Prior experience in the B2B software/SaaS industry; beneficially within the criminal justice field.
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Experience managing cross-functional teams and in leadership roles.
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Expert knowledge and success in sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
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Excellent communication, both orally and in writing with outstanding presentation skills – pivotal to this role is an ability to build relationships with C-suite.
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Ability to think creatively and strategically while at the same time tactically about business development, value wedge, customer, market, product, service delivery, and business issues. Be both practical and innovative in the right areas and adept at problem-solving.
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Bachelor’s degree in business, computer science/ engineering, IT or other related fields.
Key Skills and Competencies
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Strong customer focus.
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Exceptional financial management skills.
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Strong business development skills.
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Strong technical leadership skills.
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Strong leader and people development skills.
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Strong communication skills – verbal, written, and presentation.
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Strong teamwork skills for cross-group cooperation.
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Ability to perform under pressure.
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Strong coaching and mentoring skills.
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Play a role in high-level projects that have an impact on the company’s future direction.
Company Websites:
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equivant-supervision.com
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equivant-corrections.com
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equivant-pretrial.com
Travel:
Domestic travel is required, with some international travel for Volaris management meetings.
Compensation and Benefits: We offer a comprehensive total compensation package that includes a Competitive Base Salary and a Discretionary Bonus! Additionally, enjoy Paid Time Off, Paid Floater Days, Health and Dental Benefits starting on Day 1, and an exclusive Employee Share Ownership Plan. Join us and be part of something exceptional!
Worker Type:
Regular
Number of Openings Available:
1