**Job Summary:**
Join our team as a Customer Service Representative where you will play a pivotal role in delivering exceptional service to our diverse customer base. We are looking for a proactive individual with excellent communication skills and a passion for customer satisfaction.
**Duties:**
- Communicate effectively with customers via various channels to address inquiries, provide information, and resolve issues promptly.
- Conduct outbound calling to follow up on customer inquiries, gather feedback, and promote new products or services.
- Collaborate with the sales team to identify upselling opportunities and contribute to revenue growth.
- Perform data entry tasks accurately and efficiently to update customer records and maintain databases.
- Analyze customer interactions and feedback to identify trends, improve service quality, and enhance the overall customer experience.
**Skills:**
- Strong customer service orientation with a focus on ensuring customer satisfaction.
- Excellent communication skills both verbal and written.
- Proficiency in data entry and maintaining accurate records.
- Experience in sales or upselling techniques is advantageous.
- Analytical mindset to interpret customer data and feedback effectively.
If you are a dedicated individual with a passion for customer service and possess the skills mentioned above, we encourage you to apply for this exciting opportunity. Join our team where your contributions will make a difference in our customers' experience.
Qualifications:
We are dedicated to fostering a workplace culture built on the following core values, and we are seeking a candidate who resonates with and embodies these principles:
Demonstrates genuine and impactful engagement with clients and colleagues, embodying sincerity and authenticity in all interactions.
Values simplicity and clarity in communication and approaches, prioritizing straightforward and uncomplicated solutions.
Maintains a positive and optimistic outlook, approaching challenges with resilience and a solution-oriented mindset.
Displays unwavering determination and persistence, going above and beyond to achieve goals and overcome obstacles.
Is committed to continuous learning and strives to empower clients through education, ensuring they make informed decisions about their insurance needs.
Recognizes the importance of contributing positively to the community, actively engaging in initiatives that enhance the well-being of society.
Embraces a hands-on and tangible approach to problem-solving and service delivery, valuing the personal and physical connection with clients.
We invite candidates who share our commitment to these values to apply and contribute to the vibrant culture of our agency.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Zanesville, OH 43701: Relocate before starting work (Required)
Work Location: In person