Customer Service Representative
Arlington Height, IL
Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals!
At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!
Why Choose S and J Plumbing
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Competitive pay – $20-$35/hr
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Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
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Work-life balance – up to 2 weeks of PTO and holiday pay.
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401k Plan with a 5% match.
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Paid training – Nexstar training, Service Titan training, PSP training
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Relaxed and fun atmosphere
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Growth opportunities
Our Core Values
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Integrity, we are honest, ethical, and trustworthy.
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Professionalism, we prepare, present, and execute at an elite level.
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Accountability, we accept full responsibility for our decisions, actions, and results.
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Family, we nurture our team members and customers.
The Role
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Tasks
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You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
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Participate in training so that you grow and develop as a professional.
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Maintain and update our customer database with complete and accurate information.
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Maintain communication with dispatch and your manager.
Responsibilities
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Convert incoming customer calls into booked service appointments.
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Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
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Respond to customer requests, resolving issues and promoting the brand.
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Be professional and establish customer rapport, encouraging repeat business.
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Participate in training to boost booked calls and practice outbound calling.
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Adhere to the company’s plan for resolving customer complaints quickly and favorably.
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Maintain and update customer database with complete and accurate information.
Competencies for Success
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3+ years of customer service.
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Experience with a multi-line phone system
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IT competent; good typist and proficient with phone systems.
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Highly organized with exceptional follow-through abilities.
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Strong verbal and written communication.
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Ability to build trust and demonstrate empathy.
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Personality that blends well with a fast-paced, goal-driven environment.
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Competitive individual contributor who also loves to win as a team.
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Highly motivated, flexible, and great attitude
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Military-experienced candidates are encouraged to apply
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.
Equal Opportunity Employer
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