Trionfo is a technology solutions company that empowers better benefits decisions. Whether you are a carrier, broker, employer, or individual, the Trionfo platform offers the most easy, streamlined, and intuitive way to take control of your dollars, time, and marketplace experience. Our fully integrated suite of benefit solutions focuses on action, leveraging relevant insight and data analysis, to provide the most hassle-free way to buy, sell, manage, and choose benefits packages.
The Lead Business Analyst role is responsible for the development of functional and non-functional business requirements by working closely with our clients and Trionfo team members to understand business strategy and translate into platform requirements. This individual has SaaS technology implementation background as they will be leading significant business analysis efforts and improving the overall impact of requirements in support of critical enterprise projects and programs. Part of this role is to become the primary point of contact with our clients and take responsibility for the day-to-day management of multiple projects and will be the glue that brings together the sales, implementation, service, technology, and client teams to ensure Trionfo’s platform is implemented on time, within budget and meets the client’s vision. This BA Lead will also have duties of instructing, directing, and checking the work of other technical business analysts. This individual must have the ability to write\understand queries as well as pulling reports using SQL. He/she will also lead interviews, onboarding, training, and performance appraisals of all BA team members.
Duties and Responsibilities:
- Manage and lead two business analysts and one offshore resources.
- Develop and analyze functional specifications in order to provide advice and technical training.
- Design efficient IT systems to meet business and technology needs, as well as make recommendations for process improvements through data analysis.
- Reporting and knowledge of SQL.
- Help define and implement testing standards and best practices.
- Perform assigned test scripts and deliverables on schedule and with high quality.
- Manage incoming queries and technical issues related to systems.
- Coordinate with developers to build and implement technology solutions.
- Integrate multiple systems and reconcile needs of different teams.
- Develop, implement, and maintain elements of systems design, including business process documentation, workflow charts, diagrams, data migration rules, business rules, wireframes, and other detailed deliverables including integration documentation.
- Responsible for documenting and maintaining quality meeting data.
- Publish weekly release notes for delivery to internal and external stakeholders.
- Assist with defining assessment and implementation methodology and deliverables for client delivery.
- Supporting production-related issues reported by client and CSR team.
- Keep job-related reporting Standard Operating Procedures up-to-date and accurate.
- Understand issues and help resolve them through data analysis, technical research, and team collaboration on complex issues.
- Define innovative technology solutions to further automate processes and workflows.
- Write clear requirements and creating data models, process diagrams, and design wireframes that will further support the business’ needs.
- Create various plans and strategy in a well-documented format for clients.
- Assist with connecting processes and overcoming internal silos, as well as identify controls necessary to ensure long-term system stability.
- Present business documentation, creative work, and proposed solutions to clients in a comprehensive and effective manner to clients.
- Conduct training sessions to our clients in order to improve and enhance their knowledge of our platforms.
- Ensure project objectives, deliverables, deadlines, and requirements are clear and agreed upon by the client, senior management, and internal team members
- Manage relationships with clients and all stakeholders, with a focus on setting expectations and maintaining ongoing client satisfaction through effective project management and a strong commitment to customer service.
- Identify process, system, and data gaps and pain points both within and across operational workflows.
- Perform requirements gathering, blueprinting, project plans, testing plans, contingency and cutover plans, and post-implementation support.
- Develop and execute project plans for new clients and projects.
- Build implementation project timelines and manage meetings/deliverables including preparing agendas, documenting meeting notes and tracking issues.
- Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
- Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time.
- Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners.
- Develop a holistic and complete understanding of each project, every stakeholder’s role, responsibility and goals in order to drive and execute the roadmap to completion.
- Identify risks and impediments to the project and help provide solutions.
- Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.
- Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
Education, Experience, and Other Skills:
- Bachelor's degree in information services, Business Administration, Computer Science, or related field.
- 5+ years' experience in related environment.
- 2+ years of people management.
- Proficient in SQL (i.e., pulling reports, understand queries), Diagramming tools (e.g., Visio, Balsamiq), and Productivity tools (e.g., Word, Excel, PowerPoint).
- Experience with Agile/Scrum. Azure DevOps knowledge, a plus.
- Understanding of the Insurance Business from the IT side, a plus.
- Understanding of system/API and data integration concepts.
- Knowledge of the data flow and transactions taking place between carriers, agents, employers and employees, a plus.
- A calm and focused approach to high-pressure situations.
- Exceptional oral and written communication skills.
At Trionfo, we hire self-starters and "do-ers" whose values reflect our own. Do you have a passion for facing challenges head-on? Do you view yourself as someone who is detail-oriented and has strong account management and execution skills? Great! We value challenging work but do not take ourselves too seriously.
We will help you take continued steps forward in developing your overall customer success skills and creating untold opportunities for yourself. Working with some of the industry's best, you will grow in a supportive team environment while adding to your impact. Every day, Trionfo presents new opportunities for you to grow, learn, and thrive.
Trionfo is committed to fostering an inclusive workplace where people across all dimensions of diversity and intersectionality, including, but not limited to race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, gender expression, sex, or country of origin are welcomed, valued, and celebrated! We have an opportunity to increase representation at all levels and need your unique talents, background, and perspectives. We look forward to your contributions.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What are your salary requirements?
- Are you able to work a hybrid schedule? 2 days onsite required.
Experience:
- Supervising: 3 years (Required)
- SQL: 2 years (Required)
Work Location: In person