This Customer Service Professional
- Cypress, CA
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Temp to Hire
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Must have relevant CUSTOMER SERVICE experience on resume.
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Great Pay up to $25 an hour depending on experience
Duties and Responsibilities
- Addressing escalated customer concerns and resolving issues that regular representatives may not be equipped to handle.
- Offering knowledgeable guidance and recommendations to customers based on deep understanding of products or services.
- Building rapport with customers and maintaining ongoing positive relationships to ensure satisfaction and loyalty.
- Assisting in training new customer service representatives and providing mentorship to help them develop their skills.
Qualifications
- Several years of experience in customer service, with a proven track record of handling complex customer issues effectively.
- Excellent verbal and written communication skills are essential, including the ability to convey complex information clearly and concisely.
- Strong analytical and problem-solving skills to address escalated issues and find satisfactory resolutions for customers.
- Deep understanding of the company's products or services, including features, benefits, and applications, to provide accurate information and advice.
- Ability to empathize with customers and remain patient and calm under pressure, especially when dealing with challenging situations
#1052
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf