Title: Field Service Engineer
Reports to: Technical Customer Service Manager
Status: Full-Time
Classification: Salary/Nonexempt
Revision: 04/2024
BST North America is the leading innovative manufacturer of quality assurance systems for the web processing and printing industry. From our locations in Illinois and Wisconsin, we have built a team that continues the quality innovation and service for our customers worldwide. This position reports to the Elmhurst, Illinois location.
Duties and Responsibilities:
- Is the subject matter expert of products and processes, and serves as a primary resource for customers and Field Service Technicians.
- Autonomous learner who takes initiative for self-development in product application, industry, and service performance.
- Exemplifies the “right the first time” performance standard, ensuring all service interventions are correct and timely.
- Maintain up‐to‐date technical knowledge of BST products to install, commission, train, and diagnose problems within software and electronics equipment.
- Service previously installed equipment.
- Conduct computer networking.
- Ability to interpret and understand wiring diagrams, single phase AC, DC wiring, voltmeter usage, RS 232 and RS 422, Ethernet protocol (TCPIP) and soldering.
- Serves as Help Desk Technician for OEMs/customers.
- In‐House BST modules testing and repair.
- Complete and adhere to customer safety expectations.
- Visit customers in order to review applications, collect technical details for Technical File of new or retrofit orders.
- Prepares Service/Time Report and Acceptance report for customer’s approval.
- Provide excellent customer service via phone, email and when onsite.
- Assist in BST product demonstrations at trade shows.
- Assist with shipping and receiving in office when Parts/Inventory Manager not available.
- Communicate effectively with customers, salespersons, engineers and other departments.
- Prepare proper required documentation and tools to take to customer site.
- Conducts emergency traveling to customers.
- Make all air, hotel, and auto travel arrangements for travel to customer site according to Company travel policies.
- Other duties as assigned.
Experience Requirements:
· Previous Field Service experiences of 10 years+ with international experience a plus.
· Demonstrated experience in product lifecycle and obsolescence management.
· Proven track record of technical process implementation and technical documents redaction.
· High electrical and mechanical aptitude.
· Demonstrated in-depth electrical troubleshooting abilities.
· Computer literate - Proficient in Microsoft-based systems.
· Experience in image processing applications or printing and converting is preferred.
· Ability to work independently.
· Possess to date driver’s license with no physical limitations.
· Physical ability to travel by airplane for an extended amount of time.
· US Passport- this position requires some global travel and nationwide travel up to 75%.
· Excellent Communication Skills.
· Spanish and German Language Skills a plus.
Physical Requirements:
- Frequent lifting/pushing/pulling/moving weights up to 25 lbs.
- Infrequent lifting/pushing/pulling/moving weight up to 50 lbs.
- Frequent crouching, bending, and twisting in a manufacturing industrial environment.
- Ability to travel with a 50-pound tool chest (on wheels), and agility for stooping, climbing, and crawling on and around equipment during service and training.
Education requirements:
- Bachelor's degree in the fields of electrical, electronics, engineering, or equivalent experience required.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Computer networking: 1 year (Preferred)
- Field service: 7 years (Required)
- Mechanical knowledge: 5 years (Preferred)
- Electrical systems: 5 years (Preferred)
Willingness to travel:
Work Location: On the road