Inside Sales/Customer Service Professional
Ovid, NY
Stamberger Sender Associates, a leading manufactures representative agency of HVAC
equipment since 1947 has a great opportunity for a highly motivated individual.
The position of Inside Sales/Customer Service Representative must deliver outstanding service, communication;
build long term customer loyalty and relationships.
Qualifications:
Bachelor’s degree preferred
Experience in commodity products a plus, but will train a great candidate who is willing to learn and
has a great work ethic
Ability to prospect new business
History of working with cross-functional teams including customer services and sales
Self-Motivated, high energy team player
Ability to drive a sale
Salary position with performance bonus possibilities.
1. Job Title: Inside Sales/Customer Service Professional
2. Department: Inside Sales
3. Reports to: Office Manager
4. Job Summary: Inside Sales/Customer service professional with a proven track record of
meeting and exceeding objectives. This position will be responsible for contacting, qualifying,
and growing new business as well as maintain long-term relationships with our wholesalers and
contractor customers.
5. Duties and Responsibilities of the job
Sales
Jointly with a Regional Sales Managers manage the territory, goals and team objectives
Meet or exceed activity thresholds pertinent to success in territory
Build and manage individual sales pipeline
Inbound and outbound account management
Develop dealer/channel relationships
Use consultative skills and technical knowledge to develop and maximize sales
opportunities
Up sell and cross sell new products, add-ons, professional services, and maintenance
Support the reseller channel during the sales cycle (assisting with RFP, etc)
Provide effective product demos for resellers and directly to end-user customers
Generate sales campaign ideas and be a part of the execution of campaigns
Update reseller and end-user contact information directly in CRM database
Manage:
o Inbound prospect calls and eMail inquiries
o Inbound reseller and eMail inquiries
o Manage account data bases
o Outbound campaigns and “check up” calls
o Outbound prospecting and lead development
Office Assistant
Manage customer data bases
Update customer profiles
Track and communicate new products and price increases
Enter commissions
Enter warranty claims
6. Experience and Training required:
Bachelor’s degree
1-2 years prior sales experience preferred (inside sales, customer service)
Excellent written and verbal communication skills, outstanding presentation and
organizational skills
Proficiency using mainstream PC applications (Word, Excel, PowerPoint)
Proficient with Customer Relationship Management (CRM) software solutions
Rock-solid time management skills
Ability to overcome and handle objections
7. Contact with Others
Highly visible position, works with everyone throughout the organization, including
customers
8. Confidentiality:
This position has exposure to highly confidential and proprietary information which
must be treated with the utmost condientially. Disclosure of this information could be
detrimental to the Company’s interest.
9. Management Responsibility; Position has no direct reports
Additional Compensation:
Benefits:
- Health insurance
- Retirement plan
- Signing bonus
- Paid time off
- Professional development assistance
Paid Training:
Schedule:
- Monday to Friday
- No weekends
Typical end time:
Typical start time:
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
Weekly day range:
Work setting:
Work Location: In person