Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Duties:
-3pm to 11pm shift availability preferred
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Process payments and maintain guest accounts
- Answer phone calls and direct inquiries to the appropriate department
- Provide information about hotel services, amenities, and local attractions
- Assist with resolving guest issues and complaints promptly
- Maintain a clean and organized front desk area
Requirements:
- Proven experience in customer service or hospitality industry
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and reservation systems is a plus
- Ability to work flexible hours including evenings, weekends, and holidays
- Multilingual abilities are advantageous for guest interactions
- Strong attention to detail and problem-solving skills
- Familiarity with night audit procedures is beneficial
- A degree or certification in Hospitality Management is preferred
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are passionate about hospitality, guest relations, and creating memorable experiences for visitors, we welcome your application.
Job Types: Full-time, Part-time
Expected hours: 10 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person