Job Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have exceptional communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and customer-focused environment. Responsibilities: - Handle inbound customer inquiries via phone, email, and chat - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Utilize phone etiquette to ensure a positive interaction with customers - Perform data entry tasks accurately and efficiently - Conduct outbound calling to follow up with customers or provide additional information - Analyze customer needs and recommend products or services that best suit them - Upsell products or services to increase sales revenue Skills: - Strong customer service skills with the ability to communicate effectively - Proficiency in data entry and maintaining accurate records - Bilingual proficiency in English and Spanish is a plus - Experience in outbound calling and sales techniques is beneficial - Ability to analyze customer information to provide personalized solutions Join our team as a Customer Service Representative and be part of a supportive environment where your communication skills and dedication to customer satisfaction will be valued.
Job Type: Full-time
Pay: $18.00 - $18.92 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person