Job Summary: Join our team at GreenThumb Nursery as a Customer Service Representative, where we specialize in providing exceptional customer service experiences in the realm of edible plants. We are looking for a motivated individual to oversee our customer service department and ensure top-notch customer satisfaction. This full-time position offers opportunities for career growth and development. Responsibilities: - Lead and manage a team of customer service representatives - Provide training, guidance, and support to team members - Address escalated customer inquiries and complaints professionally - Analyze customer service metrics to identify areas for improvement - Develop and implement strategies to enhance the overall customer experience - Collaborate with various departments to resolve customer issues and streamline processes - Conduct regular performance evaluations and offer constructive feedback to team members - Maintain accurate records of customer interactions and transactions - Assist with data entry tasks as required Qualifications: - Excellent verbal and written communication skills - Proficient in handling phone calls with empathy and professionalism - Experience in outbound calling and sales is advantageous - Fluency in English is required; proficiency in Spanish is a plus - Strong analytical abilities to understand customer needs and provide effective solutions - Capability to upsell products or services when appropriate - Multilingual skills are highly desirable We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. If you are passionate about delivering exceptional customer service, possess strong communication skills, and thrive in a collaborative environment, we invite you to apply for this rewarding opportunity at GreenThumb Nursery.
Job Types: Full-time, Part-time
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person