Benefits
- 35% Apt. Discount
- Renewal Bonus, Annual Bonus
- 3 weeks PTO, paid holidays, medical, dental, vision, 401k, disability and life insurance
Job Duties
- Welcomes and provides courteous customer service to residents, vendors, and general public.
- Manages all incoming phone calls and emails from vendors, residents, prospective residents and Shea associates in a switchboard-like manner.
- Forwards calls or emails into appropriate inboxes, retrieving and addressing messages from several office phone lines and scheduling appointments when necessary. Ensuring that urgent messages are filtered to the appropriate employee for response.
- Maintains and communicates when hospitality items need to be re-stocked.
- Back-up for amenity reservations, which may include; collection of fees, disbursement of keys, etc. Also, documentation of the reservations in the appropriate software program.
- Disbursement of keys to vendors, residents and employees, as needed to complete service requests, deliveries and amenity usage.
- Greet visitors and direct guest traffic to the proper employee. Schedule appointments for prospective residents and current resident preliminary and final move-out walks.
- Retrieve and disburse packages and mail to residents during business hours.
- Processing of mail and submission of invoices to our third-party invoice processing center.
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)
- Strong Administrative skills.
- Effective written and oral communication.
- Time management and organization skills.
- Ability to multi task.
- Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.
- Familiar with Microsoft Office products (Word/Excel/Outlook)
- High School Diploma or equivalent.
Work Environment
The Receptionist works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. – 6:00 p.m. The position is required to work weekend days (Sat/Sun). However, the Receptionist should be flexible with availability depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
EOE/M/F/D/V
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Shea Properties has a non-smoking policy. Are you a smoker?
- Are you able to work both weekend days, with Monday and Tuesday off?
Work Location: In person