Job Description
We are looking for Front Desk Associate to join busy Chiropractic practice to serve as our patients’ first point of contact and manage all aspects of their appointment. We are growing the practice and would like to develop the office systems and infrastructure to handle increased growth of patients and providers. You will often be the first point of contact for patients and prospective patients, so we need someone who can bring positive energy and a smile to work every day.
Front Desk responsibilities include, but are not limited to: greeting patients, scheduling patient appointments either in person, or over the phone, accepting payment for services and goods, and ensuring that all aspects of a patient's Electronic Health Record are up-to-date. Ultimately, you will help create a pleasant and memorable visit for our patients. If you have a knack for customer service, we’d like to meet you!
*Must be bilingual in English and Spanish*
Skills
We strive for excellence but know no one is perfect. There are, however, very specific characteristics we’re looking for.
· A genuine love for people and a passion to help, serve, and see others succeed.
· Joyful, positive, and outgoing - you will be around people all day.
· Excellent customer service skills.
· Demonstrate a high level of empathy for people.
· Self-motivated, hardworking & disciplined. Excellent work ethic and be able to work efficiently without supervision.
· Enjoy high energy (WE ARE NOT YOUR TYPICAL SLOW QUIET OFFICE ).
· Super organized and MUST be multi-tasker.
· An appreciation for self-growth through constructive correction.
· No nonsense. No drama. We value team unity and don’t tolerate gossip.
· Computer savvy with knowledge of word, excel, email, and the world wide web.
· Ability to work in a fast-pace, ever-changing environment.
· Ability to effectively communicate and collaborate with others.
Responsibilities
· Perform all check-in and check-out tasks
· Manage appointments
· Inform patients about account balances & collect payments
· Register new patients
· Welcome guests upon their arrival
· Liaise with the office manager and the doctor to ensure all parties are up to date about important patient updates
· Maintain electronic medical record software for all patient appointments
· General office duties include but are not limited to: filing, cleaning and general upkeep
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
Work Location: In person