Overview:
Commercial Express HVAC is seeking a detail-oriented Service Coordinator / Dispatcher to join our team! As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service request to our team of technicians. This is an exciting opportunity to contribute to the growth and smooth operation of our Service Team!
Responsibilities:
- Coordinate and schedule service calls for technicians.
- Coordinate with customers to schedule service appointments and provide updates on technician arrive times.
- Create Service call work orders.
- Monitor and track the progress of service calls to ensure timely completion.
- Communicate with customers in a friendly and professional manner.
Essential Skills and Qualifications:
- High school diploma or GED.
- 1 + years’ experience in dispatching.
- Strong customer service skills.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Strong skills in Microsoft Office Suite.
- Must be punctual and reliable.
- HVAC Dispatching is a plus.
- Knowledge of the HVAC service industry is a plus.
Our Employees Enjoy the Following Benefits:
- Medical, dental & vision insurance
- 401k Retirement Plan with Match
- Employer paid Life Insurance, Short-term and Long-term disability insurance
- Optional Supplemental Life insurance
- Holiday Pay
- Paid Time Off
- Bonus’
- Employee referral program
- Employee events
If you have a passion for logistics, enjoy problem-solving, and excel in a fast-paced environment, we invite you to apply for the Service Dispatcher position.
Join Our Team:
If you are looking for a dynamic role in dispatching services and have the necessary skills, we encourage you to apply. To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee assistance program
- Life insurance
- Referral program
Schedule:
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Sterling, VA: Relocate before starting work (Required)
Work Location: In person