Customer Success Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and Rackspace.
They are expected to maximize the strength of the customer relationship by building a solid rapport with the customer – identifying and owning revenue retention activities, customer satisfaction, managing demanding situations and working cross functionally to ensure a Fanatical Customer Experience is achieved.
Customer Success Managers support the business by developing and maintaining positive customer relations with clients, which can affect service and/or product revenue. They are expected to use a consultive approach to guide customers through their lifecycle. They respond to customer inquiries; resolve production issues; invoicing problems; help maintain revenue drivers; recognize and position add-on business opportunities. They are responsible for adhering to company security policies and procedures and any other relevant policies and standards.
Location: Remote in the United States of America
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $116,100 – $170,280
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 – $181,280
The anticipated starting pay range for California, New York City, and Washington is: $135,300 – $198,440
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonuses, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits
offered is here.
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Location: Remote in the United States of America