Job Description
We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you!
What Will I Be Doing?
- Answering phones, emails, and live chat from customers
- Professionally responding to customer inquiries
- Identifying, escalating priority issues, and reporting to high-level management.
- Following up on complicated customer interactions where required.
- Recording details of customer interactions (proficiently and accurately)
- Develop rapport with customers, with an upbeat and positive attitude
- Offer solutions- not excuses
What We Offer:
- Health, Dental and Vision benefits
- 401k Retirement Savings Account
- Option to be paid daily
- Flexible scheduling
- Work From home
- Fun atmosphere with casual dress code for maximum comfort & self-expression
As an agent on the ROI team, you’ll have the opportunity to learn, grow and progress in your career through one or several of our great departments.
This job is not just for anyone. We’re looking for candidates who can learn how to effectively communicate over the phone, in a chat platform and via email ensuring the customer feels like they are our agent’s first priority at all times.
Responsibilities and Qualifications:
- have a passion for assisting potential customers
- derive satisfaction from achieving personal goals
- be punctual and a team player
- desire to handle each customer's scenarios fully and take on responsibility
- Ability to operate multiple software platforms
- Willingness to go above and beyond
- Attention to details
- Customer service and/or sales experience (preferred)
- General computer skills including M/S Office, Email, etc
Company Culture
Culture is at the heart of everything we do at ROI Solutions—how we live, how we work and how we serve the business community. Our culture isn’t about perks, and it doesn’t exist solely to make our employees happy (although it does that, too). ROI Solutions culture is about providing a foundation to achieve our purpose: to help businesses succeed.
Collectively, our philosophies and beliefs define who we are as a company. They are the foundation for every business decision we make.
Core Values!
- Every day, we help each other succeed.
- We listen, we care, we serve.
- We do what we say we’ll do.
- Have engaged communication. There’s no sugarcoating here.
- We face challenges with optimism.
- We’re agile. We implement the right change at the right time, take risks, continue learning, and value creativity and innovation.
- Provide world-class customer service.
- We check our egos at the door.
- We innovate and constantly improve.
- Be results focused.
- Do the right thing.
We are looking for talented candidates to join our team!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you authorized to work in the US?
- Are you at least 18 years of age?
Work Location: In person