If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team-oriented setting, we would love to apply. At Dorian Studio, we are enthusiastic about exceptional customer service and are seeking like-minded people to join our fun, energetic team! As a Customer Service Representative, you will play a vital role in ensuring our customers' needs are met and their concerns are addressed. We offer competitive pay and a supportive work environment. We know that by fostering an atmosphere of respect, fun, and kindness our agents will do their best for one another, for our customers, and for themselves. This is a seasonal position into November with the possibility of being hired in a full-time permanent capacity.
Duties:
- Maintaining a positive, empathetic, and professional attitude toward school administration, staff, parents, and students- Respond to customer inquiries and resolve issues in a timely and professional manner via phone, email, and/or chat
- Communicating effectively and timely with all team members
- The accurate and efficient placement of orders, refunds, or exchanges
- Accurately document customer issues, inquiries, and resolutions in the company system
- Providing products and services to accurately and efficiently resolve customer inquiries promptly
- Follow company policies and procedures to ensure customer satisfaction
- Completion of tasks while demonstrating a thorough concern for all areas involved
Requirements:
- Bilingual and Fluent in English and Spanish, both written and verbal- 1+ years of customer service & 1+ years of call center experience preferred
- Ability to multitask and work in a fast-paced, high-volume call center environment
- Excellent communication skills including active listening and accurate documentation
- Proficient knowledge of Google Suite, the ability to learn specialized software programs, and overall computer literacy- Strong problem-solving abilities and attention to detail
- Willingness to go the extra mile for our customers
- Ability to work as a team member, provide input, follow directions, and work independently
- Ability to maintain a sense of humor and grace in all situations
- Familiarity with CRM software is a plusOverview:
We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish, possess exceptional communication skills, and excel in providing top-notch customer service.
Duties:
- Communicate effectively with customers in English and Spanish
- Provide outstanding customer service via phone, email, and in-person interactions
- Assist customers with inquiries, orders, and issue resolution
- Conduct outbound calling for sales and follow-up purposes
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend appropriate products or services
Experience:
- Previous experience in customer service is preferred
- Bilingual proficiency in English and Spanish is required
- Multilingual abilities are a plus
- Strong sales skills would be beneficial
If you are a motivated individual with excellent communication skills in both English and Spanish, we invite you to apply for the position of Bilingual Customer Service Associate. Join our team and be part of a rewarding customer-focused environment where your language skills can shine.
Job Types: Full-time, Part-time, Seasonal
Pay: $19.00 - $22.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Spokane, WA 99202 (Required)
Ability to Relocate:
- Spokane, WA 99202: Relocate before starting work (Preferred)
Work Location: In person