Who We Are-
We are Better Direct, a leader in Value-Added Resell IT services, hardware, and software located in Tempe, AZ. We enjoy serving all 50 states and US Federal offices abroad. We are looking for a skilled and eager Customer Service Agent to join our team.
Job Summary-
We are seeking a highly organized and detail-oriented Customer Service Agent to join our team. The successful candidate will provide customer service support to ensure efficient operation of the office. The ideal candidate will have excellent communication skills, strong attention to detail, conscientiousness, and the ability to multitask effectively. If this sounds like you, we encourage you to apply today!
Customer Service Representative/Inbound Sales -
We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities-
- Manage large amounts of incoming emails, quote requests and calls
- Generate sales from the leads that are provided to them daily
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills-
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent phone and email communication
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $36,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Work Location: In person