Career Band:
L07
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Position summary
T-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Sr Product Managers - Fixed Broadband located in Bellevue, WA will lead teams to deliver exceptional customer experiences across multiple platforms.
Position duties and responsibilities include, but are not limited to:
Partner with architects, engineers, and researchers to scale the business and create a different customer experience for T-Mobile Home Internet.
Develop the vision for products with a primary focus on Salesforce.com that serves T-Mobile's business customers.
Champion the best customer experience for the product through research and testing.
Create the product roadmap and manage the backlog.
Work with cross functional teams to determine feasible solutions and proactively mitigate potential roadblocks, driving end-to-end technical delivery.
Build relationships with teams responsible for the deliverables supporting the product and will support/drive go-to market activities as needed.
Drive end-to-end delivery of Products and Salesforce.com featuring moderate to high-level of complexity and scope that includes creating, managing, maintaining, and communicating product requirements and roadmap and initiating and managing supporting projects.
Leverage customer insights for product vision, strategy, roadmap, priorities.
Recommend product feature sets or technical improvements to improve customer experience.
Dedicate time to customer issues to build deeper empathy and understand their needs and priorities.
Work with stakeholders and will follow the enterprise process to secure and maintain product funding.
Communicate, influence, and sell ideas at the Director level and below.
Recommend product feature sets or technical improvements to improve customer experience.
Generate and maintain dashboards and reports that track product health and success metrics, technical KPls.
Accountable for product quality and performance in the production environment.
Accountable for product team response in event of critical or high impacting defects, including communications to stakeholders at all levels.
Develop positive working relationships with many technical and non-technical teams, including Care, Marketing, T-Mobile for Business, P&T, accounting, Legal, Finance, and more.
Work with outside partners and other third parties to develop products.
Telecommuting is permitted, but applicants must live within a reasonable commuting distance.
Skill requirements:
Collaborating with internal teams to work on product requirements and works on specific features, improving them, and creating new ones based on research work and Salesforce product knowledge.
Creating, maintaining, and adjusting the product-line-level strategy and production schedules using JIRA and JIRAALIGN.
Collaborating with development, engineering, and quality assurance teams to assure that the right customer problems are being solved using Apex, Force.com custom development, triggers, controllers, JavaScript and Java programming language.
Generating and maintaining dashboards and reports that track product health and success metrics, technical KPIs using Salesforce and Tableau knowledge skill set.
Experience with integrating Salesforce with external systems including Platform events, REST APIs and bulk data exchange mechanisms.
Experience and education requirements:
PRIMARY REQUIREMENTS: Master’s degree in Computer Science, Computer Engineering or related, and 1 year of relevant work experience.
ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Computer Science, Computer Engineering or related, and 3 years of relevant work experience.
Additional:
How to apply:
OTHER: Work hours: 40 hours/week. Washington Pay Range: $166,900.79 - $213,900.00/year.
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/.
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.