JOB TITLE: Information Technology Project Manager (Senior): Helpdesk Manager
CLEARANCE: Secret Clearance is required
Key Responsibilities:
· Provide management and oversight for all Contractor employees in performance of the requirements identified within this PWS.
· Manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables.
· Serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures.
· Analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support.
· Identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements.
Requirements:
Must possess a GSEC or CompTIA Security+ Certification upon hire IAW DoDD 8140.01.
At least 3 years’ experience in a management role.
At least 3 years’ experience in providing customer support.
At least 3 years’ experience providing functional/technical IT support
D9Tech Resources LLC is an EOE.
This position is contingent upon contract award.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- a management role: 3 years (Required)
- providing customer support: 3 years (Required)
- providing functional/technical IT support: 3 years (Required)
License/Certification:
- GSEC or CompTIA Security+ Certification (Required)
Security clearance:
Ability to Relocate:
- Fort Detrick, MD: Relocate before starting work (Required)
Work Location: In person